POLICIES

 

We hereby confirm that the information provided herein is accurate, correct and complete.

 

1. Policy Name

QUALITY POLICY (ISO 9001)

B.  Policy Text

1. We continuously analyze the expectations and requirements of our customers to provide them with the most effective and creative solutions, fast, in a timely matter and at an affordable cost to ensure customer satisfaction and trust,
2. We work to build all relations with our employees, and customers based on the principle of mutual trust, honesty and openness, being criticism-open and willingness to change.
3. We are committed to increase environmental awareness, to ensure that our practices do not harm the environment, human health and safety, and try to create awareness for our employees and business partners though activities.
4. We provide periodic assessment of risks in information security, occupational health, occupational safety, environmental management and business continuity in order to ensure stability in service continuity and to provide input to customer service management.
5. We deliver effective, realistic and feasible solutions for the resolution of customer complaints and work to protect the rights of the customer. We record all complaints and perform studies on the causes to prevent them from reoccurring.
6. We carry out all service and business processes by adopting new policies to ensure continuous improvement and development.
7. We determine our business processes and services in accordance with legal and regulatory requirements.

 

1. Policy Name

INFORMATION SECURITY POLICY (ISO 27001)

B.  Policy Text

1. We make sure to provide a secure access to our information assets and stakeholders,
2. We protect the usability, integrity and confidentiality of information,
3. We evaluate and manage the risks that may occur on our information assets and stakeholders,
4. We protect the credibility and brand image of the institution,
5. We apply the necessary sanctions in case of information security violations,
6. We meet the information security requirements arising from national, international or sectoral regulations, fulfilling relevant legislation and standard requirements, meeting its obligations arising from agreements, and corporate responsibilities for internal and external stakeholders,
7. We reduce the impact of information security threats to business/service continuity and ensure the continuity and sustainability of the business,
8. We maintain and improve the level of information security with the established control infrastructure,
1. We provide trainings to improve competencies in order to raise awareness of information security

 

1. Policy Name

OCCUPATIONAL CONTINUITY POLICY (ISO 22301)

2. Policy Text

1. We make the safety of life a first priority in disaster and emergency situations,
2. We protect our reputation as a reputable and robust company that our customers trust and therefore prefer,
3. We create, operate and continuously improve our business continuity structure taking into account the expectations of the relevant parties and legal and regulatory obligations,
4. We find and implement preventive and preventive measures before the disaster comes to an end,
5. We implement our business continuity capacity in accordance with ISO 22301 standard requirements and to continuously improve according to ISO 22301 standard practices,
6. We determine the necessary targets as measurable and to carry out its annual evaluation in order for our business continuity structure to meet expectations and go further,
7. We carry out business impact analysis to determine the priority activities that support our products and services,
8. We make preparations to protect and recover the priority activities determined in the business impact analysis,
1. We carry out regular drills with realistic scenarios to ensure that our plans work in emergency situations.